Difference between revisions of "Admin Tools Manual"

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Administrator Tools Manual
 
 
 
== Navigating Keyfax ==
 
== Navigating Keyfax ==
 
These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.
 
These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.
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== Script Levels ==
 
== Script Levels ==
 
Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.
 
Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.
 
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* [[Script Levels]]
 
* [[Master Scripts]]
 
* [[Master Scripts]]
 
* [[Systems Scripts]]
 
* [[Systems Scripts]]
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== Entities ==
 
== Entities ==
 
Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.
 
Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.
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* [[Entities]]
 
* [[Questions]]
 
* [[Questions]]
 
* [[Messages]]
 
* [[Messages]]
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* [[Add Another Workaround - Check For Previous Jobs with Higher Priorities ]]
 
* [[Add Another Workaround - Check For Previous Jobs with Higher Priorities ]]
 
* [[Adding Links to Messages]]
 
* [[Adding Links to Messages]]
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* [[Asking How Did It Happen Only Once]]
 
* [[Calculate Time Spent in Script]]
 
* [[Calculate Time Spent in Script]]
 
* [[Check if within Working hours]]
 
* [[Check if within Working hours]]
 
* [[Launch Scriptset Based on Business Group]]
 
* [[Launch Scriptset Based on Business Group]]
* [[Times of the Day]]
 
* [[Asking How Did It Happen Only Once]]
 
* [[Repair Description Enrichment]]
 
 
* [[Linking Scripts to Tenant Handbook]]
 
* [[Linking Scripts to Tenant Handbook]]
 
* [[Multiline Address]]
 
* [[Multiline Address]]
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* [[Repair Description Enrichment]]
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* [[Times of the Day]]
 
* [[Target and Priority Days in a Message]]
 
* [[Target and Priority Days in a Message]]
  
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== Users ==
 
== Users ==
Information on how to manage users of Keyfax Inter•View
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 +
Anyone wishing to use Keyfax Inter•View, either as an Administrator or as an Advisor wishing to launch Keyfax Inter•View must be registered within the system. To add, Edit or Delete, select Users from the main menu.
 +
 
 
* [[User Maintenance]]
 
* [[User Maintenance]]
 
* [[Business Groups (Contact View Only)]]
 
* [[Business Groups (Contact View Only)]]
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* [[Keyfax Online FAQ]]
 
* [[Keyfax Online FAQ]]
 
* [[Image FAQ]]
 
* [[Image FAQ]]
 +
* [[Policy Help Files FAQ]]
 
* [[Upgrading from 4.0 to 4.1 FAQ]]
 
* [[Upgrading from 4.0 to 4.1 FAQ]]
 +
* [[Test/Training Systems FAQ ]]
  
 
== Product Release Notes ==
 
== Product Release Notes ==
* [[Administrator Tools Release Notes]]
+
* [[Change_Log#Administrator_Tools|Administrator Tools]]
* [[Scripting Engine Release Notes]]
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* [[Change_Log#Scripting_Engine|Scripting Engine]]
* [[Client Program Release Notes]]
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* [[Change Log#Client|Client]]
* [[Contact View Release Notes]]
+
* [[Change Log#Contact.E2.80.A2View|Contact•View]]

Latest revision as of 14:07, 1 October 2019

Navigating Keyfax

These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.

Script Levels

Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.

Script Editing and Testing

Information can be found here on how to edit and test the scripts.

Entities

Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.

Reports

Detail on the contents and use of the reports in Keyfax Inter•View

Databoxes

Introducing and explaining the use of the highly powerful databox feature within Keyfax Inter•View

Databox Expressions

Useful expressions for use in your databoxes

Examples

Helpful examples explained step by step on the various features of Keyfax Inter•View

Databox Examples

Databox - Additional Functions

Databox - Date Expressions

Databox - General Expressions

Databox - Logical Expressions

Databox - Number Format Specifiers

Databox - Numeric Expressions

Databox - Operators and Literals

Markers

Messages

Priorities

Questions

Services

Tasks

Users

Anyone wishing to use Keyfax Inter•View, either as an Administrator or as an Advisor wishing to launch Keyfax Inter•View must be registered within the system. To add, Edit or Delete, select Users from the main menu.

Advanced

Host Specific Operation

MIS-AMS ActiveH

Hints, Tips & Best Practices

Keyfax Support

SQL Server

FAQ

Product Release Notes