Admin Tools Manual
Contents
- 1 Navigating Keyfax
- 2 Script Levels
- 3 Script Editing and Testing
- 4 Entities
- 5 Reports
- 6 Databoxes
- 7 Databox Expressions
- 8 Examples
- 8.1 Databox Examples
- 8.2 Databox - Additional Functions
- 8.3 Databox - Date Expressions
- 8.4 Databox - General Expressions
- 8.5 Databox - Logical Expressions
- 8.6 Databox - Number Format Specifiers
- 8.7 Databox - Numeric Expressions
- 8.8 Databox - Operators and Literals
- 8.9 Markers
- 8.10 Messages
- 8.11 Priorities
- 8.12 Questions
- 8.13 Services
- 8.14 Tasks
- 9 Users
- 10 Advanced
- 11 Host Specific Operation
- 12 Hints, Tips & Best Practices
- 13 Keyfax Support
- 14 Product Release Notes
These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.
Script Levels
Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.
Script Editing and Testing
Information can be found here on how to edit and test the scripts.
Entities
Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.
Reports
Detail on the contents and use of the reports in Keyfax Inter•View
Databoxes
Introducing and explaining the use of the highly powerful databox feature within Keyfax Inter•View
- The Concept of Databoxes
- Creating a Databox
- Using a Databox - Write
- Using a Databox - Read
- Using a Databox - Conditional Assessment
- Using a Databox - Messages & Tasks
- Formatting Data
- Expressions
- System Values
Databox Expressions
Useful expressions for use in your databoxes
- Date Expressions
- Numeric Expressions
- Number Format Specifiers
- Text Expressions
- Additional Functions
- Operators and Literals
- Address Expressions
- Logical Expressions
Examples
Helpful examples explained step by step on the various features of Keyfax Inter•View
Databox Examples
- Add Another Workaround - Check For Previous Jobs with Higher Priorities
- Adding Links to Messages
- Asking How Did It Happen Only Once
- Calculate Time Spent in Script
- Check if within Working hours
- Launch Scriptset Based on Business Group
- Linking Scripts to Tenant Handbook
- Multiline Address
- Repair Description Enrichment
- Times of the Day
- Target and Priority Days in a Message
Databox - Additional Functions
Databox - Date Expressions
Databox - General Expressions
Databox - Logical Expressions
Databox - Number Format Specifiers
Databox - Numeric Expressions
Databox - Operators and Literals
- Divide
- Equal
- Greater Than
- Greater Than or Equal To
- Less Than
- Less Than or Equal To
- Logical AND
- Logical OR
- Multiply
- Not Equal
- Percent
- Plus
- Text Concatenation
Markers
Messages
Priorities
Questions
Services
Tasks
Users
Anyone wishing to use Keyfax Inter•View, either as an Administrator or as an Advisor wishing to launch Keyfax Inter•View must be registered within the system. To add, Edit or Delete, select Users from the main menu.
Advanced
Host Specific Operation
MIS-AMS ActiveH
- Databoxes and UDE Mapping
- Emails
- Mail Merge Letters
- Repairs Inspection Task
- Repairs Interface
- Actions
- Populating CallType
- Populating JobType
Hints, Tips & Best Practices
- Extracting XML from SeSessionValues
- Script Performance
- SQL, XML and Xpath
- Conditional Databoxes
- Text Editor
Keyfax Support
SQL Server
FAQ
- General FAQ
- Installation FAQ
- Keyfax Online FAQ
- Image FAQ
- Policy Help Files FAQ
- Upgrading from 4.0 to 4.1 FAQ
- Test/Training Systems FAQ
