Difference between revisions of "Admin Tools Manual"

Revision as of 14:02, 1 October 2019 (view source) Wikiadmin (talk | contribs) (→‎Product Release Notes) ← Older edit		Latest revision as of 14:07, 1 October 2019 (view source) Wikiadmin (talk | contribs) (→‎Product Release Notes)
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	== Product Release Notes ==		== Product Release Notes ==
−	* [[Change Log#Administrator Tools]]	+	* [[Change_Log#Administrator_Tools|Administrator Tools]]
−	* [[Change Log#Scripting Engine]]	+	* [[Change_Log#Scripting_Engine|Scripting Engine]]
−	* [[Change Log#Client]]	+	* [[Change Log#Client|Client]]
−	* [[Change Log#Contact•View]]	+	* [[Change Log#Contact.E2.80.A2View|Contact•View]]

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Latest revision as of 14:07, 1 October 2019

Navigating Keyfax

These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.

• Installation
• Glossary of Terms
• Logging On
• Navigating

Script Levels

Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.

• Script Levels
• Master Scripts
• Systems Scripts
• Script Sets

Script Editing and Testing

Information can be found here on how to edit and test the scripts.

• Editing the Scripts
• References
• Test

Entities

Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.

• Entities
• Questions
• Messages
• Priorities
• Services
• Tasks
• Markers

Reports

Detail on the contents and use of the reports in Keyfax Inter•View

• Report Viewer

Databoxes

Introducing and explaining the use of the highly powerful databox feature within Keyfax Inter•View

• The Concept of Databoxes
• Creating a Databox
• Using a Databox - Write
• Using a Databox - Read
• Using a Databox - Conditional Assessment
• Using a Databox - Messages & Tasks
• Formatting Data
• Expressions
• System Values

Databox Expressions

Useful expressions for use in your databoxes

• Date Expressions
• Numeric Expressions
• Number Format Specifiers
• Text Expressions
• Additional Functions
• Operators and Literals
• Address Expressions
• Logical Expressions

Examples

Helpful examples explained step by step on the various features of Keyfax Inter•View

Databox Examples

• Add Another Workaround - Check For Previous Jobs with Higher Priorities
• Adding Links to Messages
• Asking How Did It Happen Only Once
• Calculate Time Spent in Script
• Check if within Working hours
• Launch Scriptset Based on Business Group
• Linking Scripts to Tenant Handbook
• Multiline Address
• Repair Description Enrichment
• Times of the Day
• Target and Priority Days in a Message

Databox - Additional Functions

• ds

Databox - Date Expressions

• After
• AsDate
• Before
• Before Today
• BetweenDates
• DateAdd
• Day
• Format
• Month
• WeekDay
• Year

Databox - General Expressions

• Result

Databox - Logical Expressions

• Exists
• If

Databox - Number Format Specifiers

• C
• E
• F
• G
• N
• P

Databox - Numeric Expressions

• Abs
• AsNum
• Between
• Format
• Int
• Mod
• Number
• Round

Databox - Operators and Literals

• Divide
• Equal
• Greater Than
• Greater Than or Equal To
• Less Than
• Less Than or Equal To
• Logical AND
• Logical OR
• Multiply
• Not Equal
• Percent
• Plus
• Text Concatenation

Markers

• Markers Examples

Messages

• Message Examples

Priorities

• Priorities Examples

Questions

• Address
• Checklist
• Date Time
• Dynamic List
• External Form
• File Upload
• List
• Numeric
• Text

Services

• Service Examples

Tasks

• Letter Task
• Email Task
• Note Task

Users

Anyone wishing to use Keyfax Inter•View, either as an Administrator or as an Advisor wishing to launch Keyfax Inter•View must be registered within the system. To add, Edit or Delete, select Users from the main menu.

• User Maintenance
• Business Groups (Contact View Only)
• Task Groups

Advanced

• Base Task Templates
• Location and Uninstall
• Other Advanced Options

Host Specific Operation

MIS-AMS ActiveH

• Databoxes and UDE Mapping
• Emails
• Mail Merge Letters
• Repairs Inspection Task
• Repairs Interface
• Actions
• Populating CallType
• Populating JobType

Hints, Tips & Best Practices

• Extracting XML from SeSessionValues
• Script Performance
• SQL, XML and Xpath
• Conditional Databoxes
• Text Editor

Keyfax Support

• Support Agreement
• Report Troubleshooting
• Clearing Cache

SQL Server

• Truncating Logs
• Database Backup and Maintenance Plans
• Restoring Live Data to Test

FAQ

• General FAQ
• Installation FAQ
• Keyfax Online FAQ
• Image FAQ
• Policy Help Files FAQ
• Upgrading from 4.0 to 4.1 FAQ
• Test/Training Systems FAQ

Product Release Notes

• Administrator Tools
• Scripting Engine
• Client
• Contact•View