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Welcome to the Omfax Systems Wiki

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Navigating Keyfax

These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.

• Installation
• Glossary of Terms
• Logging On
• Navigating

Script Levels

Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.

• Master Scripts
• Systems Scripts
• Script Sets

Script Editing and Testing

Information can be found here on how to edit and test the scripts.

• Editing the Scripts
• References
• Test

Entities

Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.

• Questions
• Messages
• Priorities
• Services
• Tasks
• Markers

Reports

• Report Viewer

Databoxes

• The Concept of Databoxes
• Creating a Databox
• Using a Databox - Write
• Using a Databox - Read
• Using a Databox - Conditional Assessment
• Using a Databox - Messages & Tasks
• Formatting Data
• Expressions
• System Values

Databox Expressions

• Date Expressions
• Numeric Expressions
• Number Format Specifiers
• Text Expressions
• Additional Functions
• Operators and Literals
• Address Expressions
• Logical Expressions

Examples

Databox Examples

• Add Another Workaround - Check For Previous Jobs with Higher Priorities
• Adding Links to Messages
• Calculate Time Spent in Script
• Check if within Working hours
• Launch Scriptset Based on Business Group
• Times of the Day
• Asking How Did It Happen Only Once
• Repair Description Enrichment
• Linking Scripts to Tenant Handbook
• Multiline Address
• Target and Priority Days in a Message

Databox - Additional Functions

• ds

Databox - Date Expressions

• After
• AsDate
• Before
• Before Today
• BetweenDates
• DateAdd
• Day
• Format
• Month
• WeekDay
• Year

Databox - General Expressions

• Result

Databox - Logical Expressions

• Exists
• If

Databox - Number Format Specifiers

• C
• E
• F
• G
• N
• P

Databox - Numeric Expressions

• Abs
• AsNum
• Between
• Format
• Int
• Mod
• Number
• Round

Databox - Operators and Literals

• Divide
• Equal
• Greater Than
• Greater Than or Equal To
• Less Than
• Less Than or Equal To
• Logical AND
• Logical OR
• Multiply
• Not Equal
• Percent
• Plus
• Text Concatenation

Markers

• Markers Examples

Messages

• Message Examples

Priorities

• Priorities Examples

Questions

• Address
• Checklist
• Date Time
• Dynamic List
• External Form
• File Upload
• List
• Numeric
• Text

Services

• Service Examples

Tasks

• Letter Task
• Email Task
• Note Task

Users

• User Maintenance
• Business Groups (Contact View Only)
• Task Groups

Advanced

• Base Task Templates
• Location and Uninstall
• Other Advanced Options

Host Specific Operation

MIS-AMS ActiveH

• Databoxes and UDE Mapping
• Emails
• Mail Merge Letters
• Repairs Inspection Task
• Repairs Interface
• Actions
• Populating CallType
• Populating JobType

Hints, Tips & Best Practices

• Extracting XML from SeSessionValues
• Script Performance
• SQL, XML and Xpath
• Conditional Databoxes
• Text Editor

Keyfax Support

• Support Agreement
• Report Troubleshooting
• Clearing Cache

SQL Server

• Truncating Logs
• Database Backup and Maintenance Plans
• Restoring Live Data to Test

FAQ

• General FAQ
• Installation FAQ
• Keyfax Online FAQ
• Image FAQ
• Upgrading from 4.0 to 4.1 FAQ

Product Release Notes

• Administrator Tools Release Notes
• Scripting Engine Release Notes
• Client Program Release Notes
• Contact View Release Notes