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<strong>Welcome to the Omfax Systems Wiki</strong>
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{| style="width: 100%; margin: 1em auto 1em auto;"
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| colspan="5" width="98%" valign="top" style="border: 0px solid #121212; background: rgba(0,0,0,0);" |
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<div>
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<div style="width:375px;height:50px;margin-bottom:5px;overflow:hidden;float:right;"></div>
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= Welcome to the Omfax Systems Wiki =
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This wiki is currently being developed to replace our current Help Pages and Technical Support pages.
  
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Please select a topic
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</div>
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|-
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| colspan="3" width="75%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''About Omfax Systems'''</div>
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Omfax Systems is the leading provider of information solutions for customer service within social housing. We offer a portfolio of innovative products and services that bring unrivalled clarity, consistency and efficiency to the conversation with residents.
  
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== Navigating Keyfax ==
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Established in 1989, Omfax is known throughout the social housing sector for our Keyfax Inter•View software, our handbooks and guides and eLearning; all created specifically to respond to the communication challenges of social housing organisations, from housing associations to ALMOs.
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These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.
 
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* [[Installation]]
 
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* [[Glossary of Terms]]
 
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* [[Logging On]]
 
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* [[Navigating]]
 
  
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== Script Levels ==
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We help to set a standard for customer service and particularly for quality in call handling in contact centres. We are an independent company dedicated to helping improve communication between landlord and residents. Our people have the knowledge, expertise and, most importantly, the commitment to deliver first class customer service.
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Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.
 
  
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* [[Master Scripts]]
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Keyfax Inter•View software provides the benchmark for call management systems, enabling contact centres to offer first class service to customers. Using Call Flow Intelligence, Keyfax Inter•View expands advisors' and residents' ability to manage each and every enquiry, increases first call resolution rates, improves the accuracy of call outcomes, and helps reduce the costs of everyday service delivery.
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* [[Systems Scripts]]
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</div>
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* [[Script Sets]]
 
  
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== Script Editing and Testing ==
 
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Information can be found here on how to edit and test the scripts.
 
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* [[Editing the Scripts]]
 
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* [[References]]
 
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* [[Test]]
 
  
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== Entities ==
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| colspan="2" width="40%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" |
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Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.
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<div><div id="mainpageheader">'''Latest Articles'''</div>
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* [[Questions]]
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<div style="padding: .5em;">
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* [[Messages]]
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{{Special:NewPages/3}}
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* [[Priorities]]
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</div>
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* [[Services]]
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</div>
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* [[Tasks]]
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|-
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* [[Markers]]
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Software Manuals'''</div>
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<div style="padding-top: 5px; padding-left: .5em;">
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*[[Admin Tools Manual]]
 +
*[[Client Manual]]
 +
*[[Training Manuals]]
 +
*[[E-Learning]]
 +
</div>
 +
</div>
 +
| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Host Integrations'''</div>
 +
<div style="padding-top: 5px; padding-left: .5em;">
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*[[Developers Guide to Keyfax Integration]]
 +
*[[Aareon]]
 +
*[[Caltech]]
 +
*[[Capita Software Services]]
 +
*[[Civica]]
 +
*[[TotalMobile/TotalView]]
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*[[Internetalia - Accuserve]]
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*[[Northgate]]
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*[[Orchard Housing]]
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*[[Omfax Systems - Contact View]]
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*[[Oneserve]]
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*[[ROCC]]
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*[[Lagan]]
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*[[MIS-Active Management Systems]]
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*[[ActiveH Customer Portal]]
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*[[Microsoft Dynamics CRM]]
 +
</div>
 +
</div>
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Knowledge Base'''</div>
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<div style="padding-top: 5px; padding-left: .5em;">
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*[[System Requirements]]
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*[[Admin_Tools_Manual#FAQ|FAQ]]
 +
*[[Configuration Settings]]
 +
*[[Known Issues]]
 +
</div>
 +
</div>
  
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== Reports ==
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| colspan="1" width="20%" valign="top" style="border: 1px solid #000000; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Development'''</div>
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Detail on the contents and use of the reports in Keyfax Inter•View
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<div style="padding-top: 5px; padding-left: .5em;">
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* [[Report Viewer]]
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*[[Upcoming Features]]
 +
*[[Roadmap]]
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*[[Change Log]]
  
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== Databoxes ==
 
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Introducing and explaining the use of the highly powerful databox feature within Keyfax Inter•View
 
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* [[The Concept of Databoxes]]
 
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* [[Creating a Databox]]
 
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* [[Using a Databox - Write]]
 
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* [[Using a Databox - Read]]
 
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* [[Using a Databox - Conditional Assessment]]
 
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* [[Using a Databox - Messages & Tasks]]
 
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* [[Formatting Data]]
 
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* [[Expressions]]
 
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* [[System Values]]
 
  
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== Databox Expressions ==
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</div>
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Useful expressions for use in your databoxes
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</div>
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* [[Date Expressions]]
 
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* [[Numeric Expressions]]
 
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* [[Number Format Specifiers]]
 
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* [[Text Expressions]]
 
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* [[Additional Functions]]
 
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* [[Operators and Literals]]
 
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* [[Address Expressions]]
 
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* [[Logical Expressions]]
 
  
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== Examples ==
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Events'''</div>
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Helpful examples explained step by step on the various features of Keyfax Inter•View
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<div style="padding-top: 5px; padding-left: .5em;">
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=== Databox Examples ===
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*[[Upcoming Events]]
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* [[Add Another Workaround - Check For Previous Jobs with Higher Priorities ]]
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</div>
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* [[Adding Links to Messages]]
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</div>
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* [[Calculate Time Spent in Script]]
 
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* [[Check if within Working hours]]
 
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* [[Launch Scriptset Based on Business Group]]
 
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* [[Times of the Day]]
 
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* [[Asking How Did It Happen Only Once]]
 
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* [[Repair Description Enrichment]]
 
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* [[Linking Scripts to Tenant Handbook]]
 
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* [[Multiline Address]]
 
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* [[Target and Priority Days in a Message]]
 
  
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=== Databox - Additional Functions ===
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|-
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* [[ds]]
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Links'''</div>
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<div style="padding-top: 5px; padding-left: .5em;">
  
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=== Databox - Date Expressions ===
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*[http://www.omfax.co.uk Website]
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* [[After]]
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*[https://twitter.com/OmfaxSystems Twitter]
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* [[AsDate]]
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*[https://www.youtube.com/channel/UCFdRoHuLBKEDT1s6WKboSMg YouTube Channel]
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* [[Before]]
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*[http://www.touch-base.com/ Touch-Base]
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* [[Before Today]]
 
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* [[BetweenDates]]
 
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* [[DateAdd]]
 
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* [[Day]]
 
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* [[Format]]
 
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* [[Month]]
 
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* [[WeekDay]]
 
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* [[Year]]
 
  
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=== Databox - General Expressions ===
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</div>
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* [[Result]]
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</div>
 +
| colspan="4" width="80%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Misc and Unsorted'''</div>
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<div style="padding-top: 5px; padding-left: .5em; padding-bottom: .5em;">
  
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=== Databox - Logical Expressions ===
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* [[:Category:Unfiled|Unfiled]]
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* [[Exists]]
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* [[:Category:Depreciated|Depreciated]]
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* [[If]]
 
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=== Databox - Number Format Specifiers ===
 
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* [[C]]
 
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* [[E]]
 
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* [[F]]
 
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* [[G]]
 
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* [[N]]
 
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* [[P]]
 
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=== Databox - Numeric Expressions ===
 
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* [[Abs]]
 
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* [[AsNum]]
 
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* [[Between]]
 
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* [[Format]]
 
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* [[Int]]
 
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* [[Mod]]
 
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* [[Number]]
 
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* [[Round]]
 
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=== Databox - Operators and Literals ===
 
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* [[Divide]]
 
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* [[Equal]]
 
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* [[Greater Than]]
 
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* [[Greater Than or Equal To]]
 
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* [[Less Than]]
 
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* [[Less Than or Equal To]]
 
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* [[Logical AND]]
 
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* [[Logical OR]]
 
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* [[Multiply]]
 
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* [[Not Equal]]
 
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* [[Percent]]
 
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* [[Plus]]
 
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* [[Text Concatenation]]
 
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=== Markers ===
 
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* [[Markers Examples]]
 
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=== Messages ===
 
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* [[Message Examples]]
 
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=== Priorities ===
 
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* [[Priorities Examples]]
 
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=== Questions ===
 
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* [[Address]]
 
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* [[Checklist]]
 
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* [[Date Time]]
 
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* [[Dynamic List]]
 
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* [[External Form]]
 
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* [[File Upload]]
 
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* [[List]]
 
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* [[Numeric]]
 
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* [[Text]]
 
−
 
 
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=== Services ===
 
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* [[Service Examples]]
 
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=== Tasks ===
 
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* [[Letter Task]]
 
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* [[Email Task]]
 
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* [[Note Task]]
 
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== Users ==
 
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* [[User Maintenance]]
 
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* [[Business Groups (Contact View Only)]]
 
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* [[Task Groups]]
 
−
 
 
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== Advanced ==
 
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* [[Base Task Templates]]
 
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* [[Location and Uninstall]]
 
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* [[Other Advanced Options]]
 
−
 
 
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== Host Specific Operation ==
 
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=== MIS-AMS ActiveH ===
 
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* [[Databoxes and UDE Mapping]]
 
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* [[Emails]]
 
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* [[Mail Merge Letters]]
 
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* [[Repairs Inspection Task]]
 
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* [[Repairs Interface]]
 
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* [[Actions]]
 
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* [[Populating CallType]]
 
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* [[Populating JobType]]
 
−
 
 
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== Hints, Tips & Best Practices ==
 
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* [[Extracting XML from SeSessionValues]]
 
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* [[Script Performance]]
 
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* [[SQL, XML and Xpath]]
 
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* [[Conditional Databoxes]]
 
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* [[Text Editor]]
 
−
 
 
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== Keyfax Support ==
 
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* [[Support Agreement]]
 
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* [[Report Troubleshooting]]
 
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* [[Clearing Cache]]
 
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=== SQL Server ===
 
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* [[Truncating Logs]]
 
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* [[Database Backup and Maintenance Plans]]
 
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* [[Restoring Live Data to Test]]
 
−
 
 
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=== FAQ ===
 
−
* [[General FAQ]]
 
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* [[Installation FAQ]]
 
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* [[Keyfax Online FAQ]]
 
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* [[Image FAQ]]
 
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* [[Upgrading from 4.0 to 4.1 FAQ]]
 
−
 
 
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== Product Release Notes ==
 
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* [[Administrator Tools Release Notes]]
 
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* [[Scripting Engine Release Notes]]
 
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* [[Client Program Release Notes]]
 
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* [[Contact View Release Notes]]
 

Latest revision as of 11:50, 8 April 2019

Welcome to the Omfax Systems Wiki

This wiki is currently being developed to replace our current Help Pages and Technical Support pages.

About Omfax Systems

Omfax Systems is the leading provider of information solutions for customer service within social housing. We offer a portfolio of innovative products and services that bring unrivalled clarity, consistency and efficiency to the conversation with residents.

Established in 1989, Omfax is known throughout the social housing sector for our Keyfax Inter•View software, our handbooks and guides and eLearning; all created specifically to respond to the communication challenges of social housing organisations, from housing associations to ALMOs.

We help to set a standard for customer service and particularly for quality in call handling in contact centres. We are an independent company dedicated to helping improve communication between landlord and residents. Our people have the knowledge, expertise and, most importantly, the commitment to deliver first class customer service.

Keyfax Inter•View software provides the benchmark for call management systems, enabling contact centres to offer first class service to customers. Using Call Flow Intelligence, Keyfax Inter•View expands advisors' and residents' ability to manage each and every enquiry, increases first call resolution rates, improves the accuracy of call outcomes, and helps reduce the costs of everyday service delivery.


Latest Articles

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Misc and Unsorted
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