Aareon

Integrations

Integration with Aareon QL enables Keyfax to be launched in repairs diagnostics or general enquiries mode.

Aareon QL supports integration with Keyfax for our Repair Diagnostics and Enquiries modules.

Keyfax Repair Diagnostics

QL calling Keyfax

1. Used to pick a SOR/Priority/Description amongst other details via scripting.
2. Passes in Keyfax company code, rent name & property address, tenancy sequence number, property code, tenancy type, order number.

Keyfax returning to QL

1. QL accepts back
2. Priority, SoR item (also checks for item INSP if so, mark as requiring a pre-inspection), quantity, fault description (which goes into message 1), additional info (which goes into message 2)

At launch QL passes Keyfax the company code, name and property address, tenancy sequence number, property code, tenancy type and order number.

The integration gives Keyfax the ability to populate the following fields in QL Single Order Entry screen on submission of a diagnosed repair in Keyfax.

Repair Code 

Populated with the chosen Keyfax Service

Priority 

Populated with the chosen Keyfax Priority

Message Line 1 

Populated with the Keyfax Recorded Text

Message Line 2 

Populated with the Keyfax Additional Info text

Zero Value 

Populates the tick box field zeroing the order value

Recharge 

Populates the tick box field *Requires QL version 4.2 or higher

The following added: QL v3.2 / InterView v4.1.5.x

Contractor Ref 

Populated using fixed text by the Keyfax Administrator

Work Type 

Populated using fixed text by the Keyfax Administrator

Classification 

Populated using fixed text by the Keyfax Administrator

SOR volume 

Populated using fixed text by the Keyfax Administrator

QL also checks for item INSP (Service) to mark as requiring a pre-inspection.

Keyfax Enquiries

KeyFax (Frontline - CRM)

QL calling Keyfax

1. Used to pick a desired action to process
2. Passes in Keyfax company code, rent name & property address, tenancy sequence number, property code, tenancy type, clientID (optional).

Keyfax returning to QL

1. QL accepts back
2. Enquiry Text (goes into Brief Description), Note which contains 3 classes (CLASS1=<code>, CLASS2=<code> etc) and the rest of the note goes into full description.

The integration gives Keyfax the ability to populate the following fields in the QL Contact Creation screen on submission of a diagnosed enquiry in Keyfax. Populating the Additional Classes allows Keyfax to 'trigger' a predefined workflow in QL.

Additional Classes 

Populated using a Keyfax Note

Brief Description 

Populated using the Recorded Text

Full Desc 

Populated using a Keyfax Note

Additional Classes 

A class is a means of conveying data from Keyfax InterView to QL. 5 Classes are supported and the population of these Classes are defined using a Keyfax Note, shown below.

Brief Description 

The Recorded Text is picked up from the export XML and placed in the ‘Brief Description’ field in the QL Contact Creation screen. By manipulating the recorded text in the Keyfax Administration tools this allows for a quick reference summary of the contact with the tenant, detailing Category and Topic chosen followed by any Script data considered relevant to the Keyfax administrator/organisation.

Full Desc 

The full description may contain any text required, including Databox bookmarks. The full description is also taken from a Keyfax Note, using the same Note created to pass the Additional Classes.

To allow QL to differentiate between Note text for the Additional Classes and Note text for the full description, a paragraph close mark-up (</p>) is required after the Additional Classes.

Setting up QL (Company Code)

Setting the Company code tells Inter•View which configuration to use (e.g. to enable switching between Live/Test/Training/other). It is passed to [ShortProduct] at launch time and there must be a configuration file of the same name in Keyfax, e.g. if TopHousing was sent as the Company Code, Keyfax would need to be set to use a file named TopHousing_Config.xml with contents defined by your systems implementer.

This setting is is located in the HPM module under the KEYFAX_COMPANY parameter ID:

In this example, Keyfax would need to be configured to use a file named CDHG41_Config.xml

Launching from QL

The following screenshots illustrate how to navigate the initial screens to the point [ProductName] is launched. The Aareon integration requires installation of the Keyfax Client:

Property Selection

Launching Inter•View

The relevant property details are displayed. Note that there may be any number of pop-up windows and alerts before you can proceed. Click to continue on each of these.

Known Issues

Do not use a line break (<br/>) as QL cannot then differentiate and the full description will receive the Additional Class values and mark-up, shown below.

You can confirm that the HTML Markup is correct by clicking the Source button:

*Originally, QLx handled THREE classes. It is possible that older versions of QLx will not support more than 3 (possibly 5) - please check with Aareon.