Questions

Questions are used in the scripts to obtain information about an enquiry. They form the main steps in a script for processing the enquiry in order to obtain an accurate diagnosis in response.

The Navigation Pane

This shows the question Selection, containing a list of the questions already set up and listed alphabetically.

Question Selection

Questions can be created at either system or master script Level for use in the relevant type of script. To appear in a script set, a question must be created within the given category, held at master level.

Level

displays a drop down list of system and master:

• System - lists all questions set up at the system level. These are available to all system scripts and are useful for functionality that is shared by all scripts.
• Master - lists all questions set up at master level. These are available only within the category they are assigned to, when used in script sets.

Unused

Selecting this will highlight the button in green and only questions not used yet in any scripts are listed.

Filter

type in characters to search for Questions with the specific text. As you type into the Filter the list will update with Questions matching the Filter criteria selected. To view the Questions within the category click on the to the left of the category title.

Category Tree

When creating a question it must be assigned to a category, questions are divided into which categories they are available for use in.