Omfax Systems - Contact View

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Revision as of 10:17, 2 November 2018 by Wikiadmin (talk | contribs) (Integration)
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Keyfax Contact View is no longer available. This section is for legacy customers only.

What is Contact•View?

Contact•View is a Call Centre host system which contains many elements of larger CRM products and is tightly integrated with Inter•View scripts. Other features include:

  • Customer / Tenant / Property / Caller database
  • Contact / Call logging and contact history
  • Task definition and processing Letters, emails, notes
  • Seamless integration with Keyfax product suite Repairs, Enquiries, Dataview
  • Stand alone or host interface
  • Adaptable - e.g. out of hours system

Modes of Operation

  • Used to process repair (RD) and General Enquiries (ENQ) script actions
  • Task mode host integration
  • Used to process RD / FL script actions and task workflow
  • Contact Centre Mode (Host or Stand-alone)
  • Caller identification, Repairs and General Enquiries integration, process RD / FL script actions, task workflow, call history

Integration

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  • Identify customer / tenant / property
  • Invoke Repair or General Enquiries scripts (pass repair results to host)
  • Log calls and maintain call history
  • Processes Keyfax FL and RD actions codes
  • Manage tasks

Main Page

Admin Page

Tenant & Property Access

Task Processing

Call History

Interaction Example

Adaptability - OOH

Technical

Setup Considerations

Platform Considerations

Installation

Known Problems