Omfax Systems - Contact View

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Revision as of 10:10, 2 November 2018 by Wikiadmin (talk | contribs) (What is Contact•View?)
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Keyfax Contact View is no longer available. This section is for legacy customers only.

What is Contact•View?

Contact•View is a Call Centre host system which contains many elements of larger CRM products and is tightly integrated with Inter•View scripts. Other features include:

  • Customer / Tenant / Property / Caller database
  • Contact / Call logging and contact history
  • Task definition and processing Letters, emails, notes
  • Seamless integration with Keyfax product suite Repairs, Enquiries, Dataview
  • Stand alone or host interface
  • Adaptable - e.g. out of hours system

Modes of Operation

Integration

Main Page

Admin Page

Tenant & Property Access

Task Processing

Call History

Interaction Example

Adaptability - OOH

Technical

Setup Considerations

Platform Considerations

Installation

Known Problems