Launch Scriptset Based on Business Group

In Contact•View 3.2 it was possible to launch different Script Sets for different Operators based on the Operator being placed in a Business Group. For example the following User is allocated to the Business group Contact Centre:

The Business Group Contact Centre has been set up to launch the default scripts for Enquiries (FL) and Repairs (RD):

View these Business Groups here:

The Groups available are then displayed as follows:

 Unfortunately this functionality does not exist in Interview, however it is possible to recreate this using Databoxes.
 
Example: 
A Databox has been created which reads the Business Group name of the Operator:

This is as follows:
 

Note

A conditional expression has been created to check if the Operator is assigned to the Business Group 'Contact Centre'

In Inter•View it is the Script Set Code that is used to launch that Script Set:

A Databox has been created called ‘script set’

Whichever code is written into this Databox (i.e. Tenure_Code for Enquiries, Tenancy for Repairs) in the Startup Script will overwrite the default and launch that Script Set instead.

Therefore in the System Script ‘Startup’ the following script has been created:

This reads the Business group of the Operator, if this is set as ‘Contact Centre’ then the default Script Set will launch, if the Business group is not ‘Contact Centre’ then the relevant Script Set will be launched.

An example script has been set i.e. 'Brown':

Note

The Code and the Business group name must be identical (if this is not possible please contact your Keyfax Account Manager for alternative solutions)

The Business Group Brown has been created:

The FL and RD Script Sets are set as Default as they are now redundant:

Each of the relevant users are assigned to the Business group Brown:

When the users launch Inter•View the Script Set Brown will also be launched: