Civica
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Contents
Servitor
Example Export XML
<?xml version="1.0" encoding="utf-8" ?>
<KeyfaxData>
<Call kfRepeat="1" name="Call{n}" type="{any of RD, FL or ROL}">
<Company>{as passed in startup xml}</Company>
<CategoryId>{internal category id}</CategoryId>
<CategoryText>{Keyfax category text}</CategoryText>
<TopicId>{internal topic id}</TopicId>
<TopicText>{Keyfax topic text}</TopicText>
<CallText>{recorded call description}</CallText>
<LogDate>{dd/MM/yyyy HH:mm:ss}</LogDate>
<UserCode>{Keyfax userCode}</UserCode>
<AssetID>{as passed in startup xml}</AssetID>
<Asset>{as passed in startup xml}</Asset>
<Tenancy>{as passed in startup xml}</Tenancy>
<TenantId>{as passed in startup xml}</TenantId>
<Tenant>{as passed in startup xml}</Tenant>
<ReasonCode>{as captured by Keyfax}</ReasonCode>
<ReasonText>{as captured by Keyfax}</ReasonText>
<Recharge>{0 = no recharge or 1 = recharge}</Recharge>
<RechargeCode>{as captured by Keyfax}</RechargeCode>
<RechargeCost>{total cost ex vat}</RechargeCost>
<ScheduleId>{Keyfax orderId}</ScheduleId>
<SiteVisit>{as captured by Keyfax}</SiteVisit>
<AdditionalInfo>{as captured by Keyfax}</AdditionalInfo>
<SpecialInstructions>{as captured by Keyfax}</SpecialInstructions>
<RepairCount>{serviceCount}</RepairCount>
<AdviceCount>{messageCount}</AdviceCount>
<ActionCount>{taskCount}</ActionCount>
<SubActionCount>{taskScriptCaptureCount}</SubActionCount>
<Repair name="Repair{n}">
<CompleteBy>Template:Dd/MM/yyyy HH:mm:ss</CompleteBy>
<ResponseDays>{response days}</ResponseDays>
<Priority>{priority code configurable in Keyfax}</Priority>
<PriorityId>{internal Keyfax priority id}</PriorityId>
<RepairCode>{SOR code configurable in Keyfax}</RepairCode>
<RepairCodeDesc>{short SOR description}</RepairCodeDesc>
<UnitOfMeasure>{unit of measure}</UnitOfMeasure>
<UnitOfMeasureQuantity>{quantity}</UnitOfMeasureQuantity>
<Contractor>{contractor code fixed for each SOR}</Contractor>
</Repair>
<Advice name="Advice{n}"> {details of messages presented to the caller}
</Advice>
<Action name="Action{n}" type="{Keyfax action type}"> {details of emails, letters etc. generated by the script}
</Action>
<SubAction name="SubAction{n}" owner="{action code using this information}" type="{Keyfax sub-action type}"> {details of specific information captured in the script}
</SubAction>
</Call>
<GUID>{as returned from Keyfax Startup}</GUID>
<Status>1</Status>
</KeyfaxData>
Example Import XML
<KeyfaxData test="0">
<Startup>
<OriginatingSystem>Servitor</OriginatingSystem>
<Mode>RD</Mode>
<UserName>Operator</UserName>
<Config>ETG_Servitor_Test</Config>
<ClientID>Interserve</ClientID>
<CallerDetails isTenant="Y" >
<CallerID>123456</CallerID>
<Caller>RUPERT JONES,21 The Causeway,Bicester,OXON,B23 7AS</Caller>
<Title>MR</Title>
<FirstName>Rupert</FirstName>
<LastName>Jones</LastName>
<DOB>16-12-1976</DOB>
<MainTelephone>01869242967</MainTelephone>
<HomeTelNo>01234 555 666 </HomeTelNo>
<WorkTelNo>01869 242 967</WorkTelNo>
<Mobile>07779235451</Mobile>
<Email>RJ@hotmail.org</Email>
<Notes>If not available at main Contact number, please try on Mobile phone.</Notes>
<Financials>
<CurrentBalance>445.54</CurrentBalance>
<EligibleRent>112.50</EligibleRent >
<Contributions>74.35</Contributions>
<RegularPaymentMethod>DIRECTDEBIT</RegularPaymentMethod>
</Financials>
<Alert Type="xxx" Severe="yes/no" Level="xxx">Visually Impaired</Alert>
<Alert Type="xxx" Severe="yes/no" Level="xxx">Blind</Alert>
<Dependent>
<Name></Name>
<DOB></DOB>
<Sex></Sex>
<Alert Type="xxx" Severe="yes/no" Level="xxx">Visually Impaired</Alert>
<Alert Type="xxx" Severe="yes/no" Level="xxx">Blind</Alert>
</Dependent>
</CallerDetails>
<TenancyDetails>
<Tenancy>STD</Tenancy>
<TenancyType>Assured</TenancyType>
<Tenure_Code>1</Tenure_Code>
<OnMutualExchangeRegister>N</OnMutualExchangeRegister>
<OnTransferRegister>N</OnTransferRegister>
<TenancyCommencementDate>YYYY/MM/DD</TenancyCommencementDate>
<HousingOfficer>Robert Price</HousingOfficer>
<MainTenant>Y</MainTenant>
<JointTenant TenantId="xxx">
<Title>MR</Title>
<FirstName>Rupert</FirstName>
<LastName>Jones</LastName>
<DOB>YYYY/MM/DD </DOB>
<MainTelephone>01869242967</MainTelephone>
<HomeTelNo>01234 555 666 </HomeTelNo>
<WorkTelNo>01869 242 967</WorkTelNo>
<Mobile>07779235451</Mobile>
<Email>RJ@hotmail.org </Email>
<Alert Type="xxx" Severe="yes/no" Level="xxx">Visually Impaired</Alert>
<Alert Type="xxx" Severe="yes/no" Level="xxx">Blind</Alert>
</JointTenant>
</TenancyDetails>
<PropertyID>616161</PropertyID>
<Property>
<AddressLine1>21 THE CAUSEWAY</AddressLine1>
<AddressLine2></AddressLine2>
<AddressLine3></AddressLine3>
<AddressLine4></AddressLine4>
<AddressLine5></AddressLine5>
<City>BICESTER</City>
<County>OXON</County>
<Postcode>OX26 6AN</Postcode>
<DefaultContractor id="xxx">Willmott Dixon</DefaultContractor>
<Contractor id="xxx" trade="Gas">PHJONESN</Contractor>
<ConstructionDate>YYYY/MM/DD</ConstructionDate>
<InDefectLiabilityPeriod>Y</InDefectLiabilityPeriod>
<DefectLiabilityExpiryDate>YYYY/MM/DD</DefectLiabilityExpiryDate>
<TotalBedrooms>3</TotalBedrooms>
<PropertyLastGasServiceDate>YYYY/MM/DD</PropertyLastGasServiceDate>
<PropertyTypeCode>BLK</PropertyTypeCode>
<PropertyTypeDescription>BLOCK</PropertyTypeDescription>
<BlockCode>66667</BlockCode>
<Scheme_Code>S0234</Scheme_Code>
<LA_Code>127</LA_Code>
<Road_Code>R0461</Road_Code>
<ComponentData>
<Component>
<Description>HEATINGTYPE</Description >
<Type>GASBOILER</Type>
<Make>Worcester</Make>
<Model>DW123</Model>
<SerialNumber>7894546136 </SerialNumber>
<InstallDate>YYYY/MM/DD</InstallDate>
<WarrantyExpiryDate>YYYY/MM/DD</WarrantyExpiryDate>
<WarrantyNumber>21234</WarrantyNumber>
<LastServiceDate></LastServiceDate>
<NextServiceDate></NextServiceDate>
<Contractor></Contractor>
<Location></Location>
</Component>
<Description>SHOWER</Description>
<Type>ELECTRIC</Type>
<Make>Honeywell</Make>
<Model>EL345</Model>
<SerialNumber>7894546136 </SerialNumber>
<InstallDate>YYYY/MM/DD</InstallDate>
<WarrantyExpiryDate>YYYY/MM/DD</WarrantyExpiryDate>
<WarrantyNumber>21234</WarrantyNumber>
<LastServiceDate></LastServiceDate>
<NextServiceDate></NextServiceDate>
<Contractor>SHOWERSRUS</Contractor>
<Location></Location>
</ComponentData>
<Adaptations>
<Adaptation Code="LIFT:STAIR">STAIR LIFT IN PROPERTY</Adaptation>
<Adaptation Code="HANDRAIL">HANDRAILS IN PROPERTY</Adaptation>
</Adaptations>
<PlannedMaintenance>
<PMJob>
<ProgrammeCode>GASSERVICING0607</ProgrammeCode>
<ProgrammeDescription>Servicing Of Gas Appliances 2006/07</ProgrammeDescription>
<Contractor>Enterprise</Contractor>
<ContractStatus>OPEN</ContractStatus>
<LastCompletedDate>YYYY/MM/DD</LastCompletedDate>
<WarrantyPeriod>12 months</WarrantyPeriod>
<NextPlannedDate>YYYY/MM/DD</NextPlannedDate>
</PMJob>
</PlannedMaintenance>
<ContactHistory Range="Last 10 months">
<CallType id="xxx">Repair</CallType>
<CallRef>987654321</CallRef>
<Status>COMPLETE</Status>
<Description>Heating</Description>
<RaisedDate>YYYY/MM/DD HH:MM</RaisedDate>
<TargetDate>YYYY/MM/DD HH:MM </TargetDate>
<CompletedDate>YYYY/MM/DD HH:MM</CompletedDate>
<Comments>Migrated from Works Order Ref.12345</Comments>
<ReferredTo>P H Jones Gas Servicing</ReferredTo>
<JobLineItem id="1">
<SoRCode>12345A</SoRCode>
<SoRShortDescription>Find Fault and Rectify</SoRShortDescription>
<Quantity>1</Quantity>
<Trade>GAS</Trade>
<PriorityCode>E</PriorityCode>
<Location>BEDROOM</Location>
</JobLineItem>
</ContactHistory>
<Warning Type="xx">Asbestos</Warning>
<Warning Type="xx">Violent history</Warning>
<Notes>If not available at main Contact number, please try on Mobile phone.</Notes>
</Property>
</Startup>
</KeyfaxData>
