Admin Tools Manual

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Navigating Keyfax

These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.

Script Levels

Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.

Script Editing and Testing

Information can be found here on how to edit and test the scripts.

Entities

Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.

Reports

Detail on the contents and use of the reports in Keyfax Inter•View

Databoxes

Introducing and explaining the use of the highly powerful databox feature within Keyfax Inter•View

Databox Expressions

Useful expressions for use in your databoxes

Examples

Helpful examples explained step by step on the various features of Keyfax Inter•View

Databox Examples

Databox - Additional Functions

Databox - Date Expressions

Databox - General Expressions

Databox - Logical Expressions

Databox - Number Format Specifiers

Databox - Numeric Expressions

Databox - Operators and Literals

Markers

Messages

Priorities

Questions

Services

Tasks

Users

Anyone wishing to use Keyfax Inter•View, either as an Administrator or as an Advisor wishing to launch Keyfax Inter•View must be registered within the system. To add, Edit or Delete, select Users from the main menu.

Advanced

Host Specific Operation

MIS-AMS ActiveH

Hints, Tips & Best Practices

Keyfax Support

SQL Server

FAQ

Product Release Notes