Priorities
From Keyfax Wiki
Priorities are timescales associated with actions. They determine how quickly the action that is described by the service code should be carried out.
Contents
Shows the priorities selection, containing a list of the priorities already set up and listed alphabetically.
Priorities Selection
Finds a priority to view or edit.
- Code - Priority code
- Description - Priority description
Filter
Type in characters to search for priorities with the specific text. You can search for text in the description or the code columns. As you type into the filter the list will update with priorities matching your filter criteria.
The Editing Pane
Displays the Properties of the selected Priority.
Properties
Enables you to view and/or edit the selected priority:
- Priority Code – is a unique code for the priority that is passed back within Export XML, as part of the diagnosis. This code may be any combination of numbers or letters and can be up to 15 characters in length. It is useful to make the code meaningful so that it has some identification when viewed within the scripts and on the results screen by the operator.
- Description - a short description of the priority content that will be displayed in the priority selection list in the navigation pane. This will also be the search criteria when using the filter.
- Premium Factor – for a service or repair that is chargeable. The factor will be the multiplier applied to the service cost. This is expressed as a decimal; for example a 25% add-on is expressed as a premium factor of 1.25.
- Premium Fixed - for a service or repair that is chargeable. The factor will be the amount added to the service cost. This is expressed as a whole number; for example a £25 add-on is expressed as a premium fixed of 25.
- Target Days - the number of (calendar) days in which the case must be dealt with, in order to follow policy.
The Keyfax Models scripts contain the following Priorities:
| Priorty Code | Description | Premium Factor | Premium Fixed | Target Days |
|---|---|---|---|---|
| E | Emergency | 1 | 0 | 1 |
| R | Routine | 1 | 0 | 28 |
| U | Urgent | 1 | 0 | 5 |
