Editing the Scripts

Script Editing

Open the required Scripts (System, Master or Script Sets). The following menu bar will be displayed:

To view the topic properties click Properties on the menu bar. To return to the script select Script on the menu bar. The scripting grid will now be displayed in the editing pane.

Scripting Grid

• Script Step – the questions and options displayed in a hierarchical tree structure
• Rec – if checked, the selected response is recorded and added to the enquiry description
• Act – indicates the type of action:
  • DBW – denotes a Databox Write DBR – denotes a Databox Read
  • LNK – denotes a Link to another Script
  • MSG – denotes a Message
  • PRI - denotes a Priority
  • SVC – denotes a Service Code
  • TSK – denotes a Task
• Action – displays the selected Action
• Next Step - indicates the next step to be taken from a drop down menu:
  • Next Step (this is not displayed)
  • End – Script finishes (will then return to any calling Script)
  • Cancel – Script process cancelled
  • Submit - this defines where a Script will terminate and navigate to the reults screen
  • Section – go to designated section of Script (these will be specifically named)