Civica

Servitor

Example Export XML

<?xml version="1.0" encoding="utf-8" ?>

<KeyfaxData> <Call kfRepeat="1" name="Call{n}" type="{any of RD, FL or ROL}"> <Company>{as passed in startup xml}</Company> <CategoryId>{internal category id}</CategoryId> <CategoryText>{Keyfax category text}</CategoryText> <TopicId>{internal topic id}</TopicId> <TopicText>{Keyfax topic text}</TopicText> <CallText>{recorded call description}</CallText> <LogDate>{dd/MM/yyyy HH:mm:ss}</LogDate> <UserCode>{Keyfax userCode}</UserCode> <AssetID>{as passed in startup xml}</AssetID> <Asset>{as passed in startup xml}</Asset> <Tenancy>{as passed in startup xml}</Tenancy> <TenantId>{as passed in startup xml}</TenantId> <Tenant>{as passed in startup xml}</Tenant> <ReasonCode>{as captured by Keyfax}</ReasonCode> <ReasonText>{as captured by Keyfax}</ReasonText> <Recharge>{0 = no recharge or 1 = recharge}</Recharge> <RechargeCode>{as captured by Keyfax}</RechargeCode> <RechargeCost>{total cost ex vat}</RechargeCost> <ScheduleId>{Keyfax orderId}</ScheduleId> <SiteVisit>{as captured by Keyfax}</SiteVisit> <AdditionalInfo>{as captured by Keyfax}</AdditionalInfo> <SpecialInstructions>{as captured by Keyfax}</SpecialInstructions> <RepairCount>{serviceCount}</RepairCount> <AdviceCount>{messageCount}</AdviceCount> <ActionCount>{taskCount}</ActionCount> <SubActionCount>{taskScriptCaptureCount}</SubActionCount> <Repair name="Repair{n}"> <CompleteBy>Template:Dd/MM/yyyy HH:mm:ss</CompleteBy> <ResponseDays>{response days}</ResponseDays> <Priority>{priority code configurable in Keyfax}</Priority> <PriorityId>{internal Keyfax priority id}</PriorityId> <RepairCode>{SOR code configurable in Keyfax}</RepairCode> <RepairCodeDesc>{short SOR description}</RepairCodeDesc> <UnitOfMeasure>{unit of measure}</UnitOfMeasure> <UnitOfMeasureQuantity>{quantity}</UnitOfMeasureQuantity> <Contractor>{contractor code fixed for each SOR}</Contractor> </Repair> <Advice name="Advice{n}"> {details of messages presented to the caller} </Advice> <Action name="Action{n}" type="{Keyfax action type}"> {details of emails, letters etc. generated by the script} </Action> <SubAction name="SubAction{n}" owner="{action code using this information}" type="{Keyfax sub-action type}"> {details of specific information captured in the script} </SubAction> </Call> <GUID>{as returned from Keyfax Startup}</GUID> <Status>1</Status> </KeyfaxData>