Image FAQ

What format should the images in Keyfax be?

Portable Network Graphics (PNG) Link

What dimensions are the images in Keyfax?

Image dimensions are as follows:

InterView Hotspot images:

Dimensions : 750 x 350 pixels

OL2 Category selection images:

Dimensions : 150 x 112 pixels

Mobile OL2 Category selection images:

Dimensions : 70 x 86 pixels

OL2 Hotspot images:

Dimensions : 550 x 500 pixels

Related images:

Dimensions : 450 x 350 pixels

Related thumbnail images:

Dimensions : 100 x 88 pixels

Mobile related images:

Dimensions : 250 x 310

Mobile related thumbnail images:

Dimensions : 70 x 86

What is the folder structure for images in Keyfax?

KeyfaxData\KFClient\Img\InterView\hotspots - Hotspot images for Staff version

KeyfaxData\KFClient\Img\InterView\hotspots\keyfax - ImageNotFound/NoImageSelect images for Staff version hotspots

KeyfaxData\KFClient\Img\OL2\category selection icons - Category selection images

KeyfaxData\KFClient\Img\OL2\category selection icons\mob - Category selection images displayed for mobile phones

KeyfaxData\KFClient\Img\OL2\category selection icons\keyfax - ImageNotFound/NoImageSelect images

KeyfaxData\KFClient\Img\OL2\hotspots - Hotspot images for Tenant version

KeyfaxData\KFClient\Img\OL2\hotspots\keyfax - ImageNotFound/NoImageSelect images

KeyfaxData\KFClient\Img\Related - Related images for Staff and Tenants

KeyfaxData\KFClient\Img\Related\thumbnail - Thumbnails of Related images

KeyfaxData\KFClient\Img\Related\mob - Related images for mobile phones

KeyfaxData\KFClient\Img\Related\mob\thumbnail - Thumbnails of mobile phone Related images

When editing related images, why can I not select the image to edit by clicking the appropriate thumbnail?

1. Select the IE Internet Options menu
   
2. Select the Security tab and appropriate Zone (Internet or Trusted Sites)
   
3. Click 'Custom Level...'
   
4. Enable 'Active Scripting' and click OK.
   

If you select 'Trusted Sites', you can also click the 'Sites' button and add 'about:blank' as below: