Difference between revisions of "Omfax Systems - Contact View"

Revision as of 11:19, 2 November 2018

Keyfax Contact View is no longer available. This section is for legacy customers only.

What is Contact•View?

Contact•View is a Call Centre host system which contains many elements of larger CRM products and is tightly integrated with Inter•View scripts. Other features include:

• Customer / Tenant / Property / Caller database
• Contact / Call logging and contact history
• Task definition and processing Letters, emails, notes
• Seamless integration with Keyfax product suite Repairs, Enquiries, Dataview
• Stand alone or host interface
• Adaptable - e.g. out of hours system

Modes of Operation

• Used to process repair (RD) and General Enquiries (ENQ) script actions
• Task mode host integration
• Used to process RD / FL script actions and task workflow
• Contact Centre Mode (Host or Stand-alone)
• Caller identification, Repairs and General Enquiries integration, process RD / FL script actions, task workflow, call history

Integration

• Identify customer / tenant / property
• Invoke Repair or General Enquiries scripts (pass repair results to host)
• Log calls and maintain call history
• Processes Keyfax FL and RD actions codes
• Manage tasks

Main Page

Many Contact•View screen elements are configurable by installation. For example, (1) the Menu contents, (2) Search criteria and (3) Results tabs.

Admin Page

Tenant & Property Access

Task Processing

Call History

Interaction Example

Adaptability - OOH

Technical

Setup Considerations

Platform Considerations

Installation

Known Problems