Difference between revisions of "Civica"
(Created page with "==Servitor== ===Example Export XML=== ===Example Import XML=== ==Contact Manager== ===Known issues===") |
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===Example Export XML=== | ===Example Export XML=== | ||
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| + | <?xml version="1.0" encoding="utf-8" ?> | ||
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| + | <KeyfaxData> | ||
| + | <Call kfRepeat="1" name="Call{n}" type="{any of RD, FL or ROL}"> | ||
| + | <Company>{as passed in startup xml}</Company> | ||
| + | <CategoryId>{internal category id}</CategoryId> | ||
| + | <CategoryText>{Keyfax category text}</CategoryText> | ||
| + | <TopicId>{internal topic id}</TopicId> | ||
| + | <TopicText>{Keyfax topic text}</TopicText> | ||
| + | <CallText>{recorded call description}</CallText> | ||
| + | <LogDate>{dd/MM/yyyy HH:mm:ss}</LogDate> | ||
| + | <UserCode>{Keyfax userCode}</UserCode> | ||
| + | <AssetID>{as passed in startup xml}</AssetID> | ||
| + | <Asset>{as passed in startup xml}</Asset> | ||
| + | <Tenancy>{as passed in startup xml}</Tenancy> | ||
| + | <TenantId>{as passed in startup xml}</TenantId> | ||
| + | <Tenant>{as passed in startup xml}</Tenant> | ||
| + | <ReasonCode>{as captured by Keyfax}</ReasonCode> | ||
| + | <ReasonText>{as captured by Keyfax}</ReasonText> | ||
| + | <Recharge>{0 = no recharge or 1 = recharge}</Recharge> | ||
| + | <RechargeCode>{as captured by Keyfax}</RechargeCode> | ||
| + | <RechargeCost>{total cost ex vat}</RechargeCost> | ||
| + | <ScheduleId>{Keyfax orderId}</ScheduleId> | ||
| + | <SiteVisit>{as captured by Keyfax}</SiteVisit> | ||
| + | <AdditionalInfo>{as captured by Keyfax}</AdditionalInfo> | ||
| + | <SpecialInstructions>{as captured by Keyfax}</SpecialInstructions> | ||
| + | <RepairCount>{serviceCount}</RepairCount> | ||
| + | <AdviceCount>{messageCount}</AdviceCount> | ||
| + | <ActionCount>{taskCount}</ActionCount> | ||
| + | <SubActionCount>{taskScriptCaptureCount}</SubActionCount> | ||
| + | <Repair name="Repair{n}"> | ||
| + | <CompleteBy>{{dd/MM/yyyy HH:mm:ss}}</CompleteBy> | ||
| + | <ResponseDays>{response days}</ResponseDays> | ||
| + | <Priority>{priority code configurable in Keyfax}</Priority> | ||
| + | <PriorityId>{internal Keyfax priority id}</PriorityId> | ||
| + | <RepairCode>{SOR code configurable in Keyfax}</RepairCode> | ||
| + | <RepairCodeDesc>{short SOR description}</RepairCodeDesc> | ||
| + | <UnitOfMeasure>{unit of measure}</UnitOfMeasure> | ||
| + | <UnitOfMeasureQuantity>{quantity}</UnitOfMeasureQuantity> | ||
| + | <Contractor>{contractor code fixed for each SOR}</Contractor> | ||
| + | </Repair> | ||
| + | <Advice name="Advice{n}"> | ||
| + | {details of messages presented to the caller} | ||
| + | </Advice> | ||
| + | <Action name="Action{n}" type="{Keyfax action type}"> | ||
| + | {details of emails, letters etc. generated by the script} | ||
| + | </Action> | ||
| + | <SubAction name="SubAction{n}" owner="{action code using this information}" type="{Keyfax sub-action type}"> | ||
| + | {details of specific information captured in the script} | ||
| + | </SubAction> | ||
| + | </Call> | ||
| + | <GUID>{as returned from Keyfax Startup}</GUID> | ||
| + | <Status>1</Status> | ||
| + | </KeyfaxData> | ||
===Example Import XML=== | ===Example Import XML=== | ||
Revision as of 10:49, 2 October 2018
Contents
Servitor
Example Export XML
<?xml version="1.0" encoding="utf-8" ?>
<KeyfaxData> <Call kfRepeat="1" name="Call{n}" type="{any of RD, FL or ROL}"> <Company>{as passed in startup xml}</Company> <CategoryId>{internal category id}</CategoryId> <CategoryText>{Keyfax category text}</CategoryText> <TopicId>{internal topic id}</TopicId> <TopicText>{Keyfax topic text}</TopicText> <CallText>{recorded call description}</CallText> <LogDate>{dd/MM/yyyy HH:mm:ss}</LogDate> <UserCode>{Keyfax userCode}</UserCode> <AssetID>{as passed in startup xml}</AssetID> <Asset>{as passed in startup xml}</Asset> <Tenancy>{as passed in startup xml}</Tenancy> <TenantId>{as passed in startup xml}</TenantId> <Tenant>{as passed in startup xml}</Tenant> <ReasonCode>{as captured by Keyfax}</ReasonCode> <ReasonText>{as captured by Keyfax}</ReasonText> <Recharge>{0 = no recharge or 1 = recharge}</Recharge> <RechargeCode>{as captured by Keyfax}</RechargeCode> <RechargeCost>{total cost ex vat}</RechargeCost> <ScheduleId>{Keyfax orderId}</ScheduleId> <SiteVisit>{as captured by Keyfax}</SiteVisit> <AdditionalInfo>{as captured by Keyfax}</AdditionalInfo> <SpecialInstructions>{as captured by Keyfax}</SpecialInstructions> <RepairCount>{serviceCount}</RepairCount> <AdviceCount>{messageCount}</AdviceCount> <ActionCount>{taskCount}</ActionCount> <SubActionCount>{taskScriptCaptureCount}</SubActionCount> <Repair name="Repair{n}"> <CompleteBy>Template:Dd/MM/yyyy HH:mm:ss</CompleteBy> <ResponseDays>{response days}</ResponseDays> <Priority>{priority code configurable in Keyfax}</Priority> <PriorityId>{internal Keyfax priority id}</PriorityId> <RepairCode>{SOR code configurable in Keyfax}</RepairCode> <RepairCodeDesc>{short SOR description}</RepairCodeDesc> <UnitOfMeasure>{unit of measure}</UnitOfMeasure> <UnitOfMeasureQuantity>{quantity}</UnitOfMeasureQuantity> <Contractor>{contractor code fixed for each SOR}</Contractor> </Repair> <Advice name="Advice{n}"> {details of messages presented to the caller} </Advice> <Action name="Action{n}" type="{Keyfax action type}"> {details of emails, letters etc. generated by the script} </Action> <SubAction name="SubAction{n}" owner="{action code using this information}" type="{Keyfax sub-action type}"> {details of specific information captured in the script} </SubAction> </Call> <GUID>{as returned from Keyfax Startup}</GUID> <Status>1</Status> </KeyfaxData>
