Difference between revisions of "Omfax Systems - Contact View"
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==Integration== | ==Integration== | ||
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| + | [[File:cv1.png]] | ||
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| + | *Identify customer / tenant / property | ||
| + | *Invoke Repair or General Enquiries scripts (pass repair results to host) | ||
| + | *Log calls and maintain call history | ||
| + | *Processes Keyfax FL and RD actions codes | ||
| + | *Manage tasks | ||
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==Main Page== | ==Main Page== | ||
==Admin Page== | ==Admin Page== | ||
Revision as of 10:17, 2 November 2018
Keyfax Contact View is no longer available. This section is for legacy customers only.
Contents
What is Contact•View?
Contact•View is a Call Centre host system which contains many elements of larger CRM products and is tightly integrated with Inter•View scripts. Other features include:
- Customer / Tenant / Property / Caller database
- Contact / Call logging and contact history
- Task definition and processing Letters, emails, notes
- Seamless integration with Keyfax product suite Repairs, Enquiries, Dataview
- Stand alone or host interface
- Adaptable - e.g. out of hours system
Modes of Operation
- Used to process repair (RD) and General Enquiries (ENQ) script actions
- Task mode host integration
- Used to process RD / FL script actions and task workflow
- Contact Centre Mode (Host or Stand-alone)
- Caller identification, Repairs and General Enquiries integration, process RD / FL script actions, task workflow, call history
Integration
- Identify customer / tenant / property
- Invoke Repair or General Enquiries scripts (pass repair results to host)
- Log calls and maintain call history
- Processes Keyfax FL and RD actions codes
- Manage tasks
