Difference between revisions of "Omfax Systems - Contact View"

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(What is Contact•View?)
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==What is Contact•View?==
 
==What is Contact•View?==
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Contact•View is a Call Centre host system which contains many elements of larger CRM products and is tightly integrated with Inter•View scripts. Other features include:
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#Customer / Tenant / Property / Caller database
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#Contact / Call logging and contact history
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#Task definition and processing Letters, emails, notes
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#Seamless integration with Keyfax product suite Repairs, Enquiries, Dataview
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#Stand alone or host interface
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#Adaptable - e.g. out of hours system
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==Modes of Operation==
 
==Modes of Operation==
 
==Integration==
 
==Integration==

Revision as of 10:09, 2 November 2018

Keyfax Contact View is no longer available. This section is for legacy customers only.

What is Contact•View?

Contact•View is a Call Centre host system which contains many elements of larger CRM products and is tightly integrated with Inter•View scripts. Other features include:

  1. Customer / Tenant / Property / Caller database
  2. Contact / Call logging and contact history
  3. Task definition and processing Letters, emails, notes
  4. Seamless integration with Keyfax product suite Repairs, Enquiries, Dataview
  5. Stand alone or host interface
  6. Adaptable - e.g. out of hours system

Modes of Operation

Integration

Main Page

Admin Page

Tenant & Property Access

Task Processing

Call History

Interaction Example

Adaptability - OOH

Technical

Setup Considerations

Platform Considerations

Installation

Known Problems