Difference between revisions of "Main Page"

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<strong>Welcome to the Omfax Systems Wiki</strong>
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__NOTITLE__ __NOTOC__
  
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Please select a topic
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{| style="width: 100%; margin: 1em auto 1em auto;"
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| colspan="5" width="98%" valign="top" style="border: 0px solid #121212; background: rgba(0,0,0,0);" |
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<div>
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<div style="width:375px;height:150px;margin-bottom:15px;overflow:hidden;float:right;">[[Image:Uowikiheader.jpg|right]]</div>
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= Welcome to the Omfax Systems Wiki =
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This wiki is being developed to replace our current Help Pages and Technical Support pages
  
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== Navigating Keyfax ==
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</div>
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These pages provide information on how to navigate around Keyfax Inter•View in order to get the best use from it.
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|-
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* [[Installation]]
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| colspan="3" width="75%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''About Omfax Systems'''</div>
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* [[Glossary of Terms]]
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Omfax Systems is the leading provider of information solutions for customer service within social housing. We offer a portfolio of innovative products and services that bring unrivalled clarity, consistency and efficiency to the conversation with residents.
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* [[Logging On]]
 
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* [[Navigating]]
 
  
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== Script Levels ==
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Established in 1989, Omfax is known throughout the social housing sector for our Keyfax Inter•View software, our handbooks and guides and eLearning; all created specifically to respond to the communication challenges of social housing organisations, from housing associations to ALMOs.
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Keyfax Inter•View provides an intelligent Scripting System, enabling staff to handle call enquiries and service requests consistently and to the individual and context. These pages provide information on the various levels.
 
  
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* [[Master Scripts]]
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We help to set a standard for customer service and particularly for quality in call handling in contact centres. We are an independent company dedicated to helping improve communication between landlord and residents. Our people have the knowledge, expertise and, most importantly, the commitment to deliver first class customer service.
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* [[Systems Scripts]]
 
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* [[Script Sets]]
 
  
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== Script Editing and Testing ==
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Keyfax Inter•View software provides the benchmark for call management systems, enabling contact centres to offer first class service to customers. Using Call Flow Intelligence, Keyfax Inter•View expands advisors' and residents' ability to manage each and every enquiry, increases first call resolution rates, improves the accuracy of call outcomes, and helps reduce the costs of everyday service delivery.
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Information can be found here on how to edit and test the scripts.
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</div>
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* [[Editing the Scripts]]
 
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* [[References]]
 
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* [[Test]]
 
  
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== Entities ==
 
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Information on using the various entities within Keyfax Inter•View that make up the content of the scripts.
 
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* [[Questions]]
 
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* [[Messages]]
 
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* [[Priorities]]
 
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* [[Services]]
 
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* [[Tasks]]
 
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* [[Markers]]
 
  
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== Reports ==
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| colspan="2" width="40%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" |
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Detail on the contents and use of the reports in Keyfax Inter•View
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<div><div id="mainpageheader">'''Latest Articles'''</div>
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* [[Report Viewer]]
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<div style="padding: .5em;">
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{{Special:NewPages/3}}
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</div>
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</div>
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|-
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''User Manuals'''</div>
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<div style="padding-top: 5px; padding-left: .5em;">
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* [[United Operations Charter|Charter]]
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* [[:Category:Standard Operating Procedures|SOPs]]
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* [[Offices]]
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</div>
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</div>
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Technical Pages'''</div>
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<div style="padding-top: 5px; padding-left: .5em;">
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*[[List of official servers]]
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*[[Staff]]
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</div>
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</div>
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Knowledge Base'''</div>
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<div style="padding-top: 5px; padding-left: .5em;">
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* [[Getting Started Guide (Arma 3)|Getting Started]]
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* [[Game Server SOPs]]
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* [[:Category:Arma 3 Guides|Guides]]
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* [[:Category:ArmA 3 Editing|ArmA 3 Editing]]
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* [[:UOTC Codex]]
  
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== Databoxes ==
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</div>
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Introducing and explaining the use of the highly powerful databox feature within Keyfax Inter•View
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</div>
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* [[The Concept of Databoxes]]
 
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* [[Creating a Databox]]
 
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* [[Using a Databox - Write]]
 
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* [[Using a Databox - Read]]
 
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* [[Using a Databox - Conditional Assessment]]
 
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* [[Using a Databox - Messages & Tasks]]
 
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* [[Formatting Data]]
 
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* [[Expressions]]
 
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* [[System Values]]
 
  
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== Databox Expressions ==
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| colspan="1" width="20%" valign="top" style="border: 1px solid #000000; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Development Roadmap'''</div>
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Useful expressions for use in your databoxes
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<div style="padding-top: 5px; padding-left: .5em;">
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* [[Date Expressions]]
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* [[United Operations Air Force|About]]
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* [[Numeric Expressions]]
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* [[BMS Configuration and Setup|Getting Started]]
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* [[Number Format Specifiers]]
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* [[BMS Codex]]
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* [[Text Expressions]]
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* [http://www.unitedoperations.net/wiki/UOAF_SOPs SOPs]
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* [[Additional Functions]]
 
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* [[Operators and Literals]]
 
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* [[Address Expressions]]
 
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* [[Logical Expressions]]
 
  
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== Examples ==
 
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Helpful examples explained step by step on the various features of Keyfax Inter•View
 
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=== Databox Examples ===
 
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* [[Add Another Workaround - Check For Previous Jobs with Higher Priorities ]]
 
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* [[Adding Links to Messages]]
 
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* [[Calculate Time Spent in Script]]
 
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* [[Check if within Working hours]]
 
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* [[Launch Scriptset Based on Business Group]]
 
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* [[Times of the Day]]
 
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* [[Asking How Did It Happen Only Once]]
 
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* [[Repair Description Enrichment]]
 
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* [[Linking Scripts to Tenant Handbook]]
 
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* [[Multiline Address]]
 
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* [[Target and Priority Days in a Message]]
 
  
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=== Databox - Additional Functions ===
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</div>
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* [[ds]]
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</div>
  
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=== Databox - Date Expressions ===
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Events'''</div>
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* [[After]]
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<div style="padding-top: 5px; padding-left: .5em;">
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* [[AsDate]]
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* [[UOSQ - Squad]]
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* [[Before]]
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* [[UOSB - Steel Beasts]]
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* [[Before Today]]
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</div>
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* [[BetweenDates]]
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</div>
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* [[DateAdd]]
 
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* [[Day]]
 
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* [[Format]]
 
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* [[Month]]
 
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* [[WeekDay]]
 
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* [[Year]]
 
  
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=== Databox - General Expressions ===
 
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* [[Result]]
 
  
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=== Databox - Logical Expressions ===
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|-
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* [[Exists]]
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| colspan="4" width="80%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Videos'''</div>
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* [[If]]
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<div style="padding-top: 5px; padding-left: .5em;">
  
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=== Databox - Number Format Specifiers ===
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WIP
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* [[C]]
 
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* [[E]]
 
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* [[F]]
 
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* [[G]]
 
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* [[N]]
 
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* [[P]]
 
  
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=== Databox - Numeric Expressions ===
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</div>
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* [[Abs]]
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</div>
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* [[AsNum]]
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| colspan="1" width="20%" valign="top" style="border: 1px solid #121212; background: rgba(0,0,0,0);" | <div><div id="mainpageheader">'''Misc and Unsorted'''</div>
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* [[Between]]
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<div style="padding-top: 5px; padding-left: .5em; padding-bottom: .5em;">
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* [[Format]]
 
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* [[Int]]
 
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* [[Mod]]
 
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* [[Number]]
 
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* [[Round]]
 
  
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=== Databox - Operators and Literals ===
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* [[:Category:Unfiled|Unfiled]]
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* [[Divide]]
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* [[:Category:Depreciated|Depreciated]]
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* [[Equal]]
 
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* [[Greater Than]]
 
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* [[Greater Than or Equal To]]
 
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* [[Less Than]]
 
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* [[Less Than or Equal To]]
 
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* [[Logical AND]]
 
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* [[Logical OR]]
 
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* [[Multiply]]
 
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* [[Not Equal]]
 
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* [[Percent]]
 
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* [[Plus]]
 
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* [[Text Concatenation]]
 
  
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=== Markers ===
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</div>
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* [[Markers Examples]]
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</div>
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|}
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=== Messages ===
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__NOTOC__
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* [[Message Examples]]
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__NOEDITSECTION__
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=== Priorities ===
 
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* [[Priorities Examples]]
 
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=== Questions ===
 
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* [[Address]]
 
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* [[Checklist]]
 
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* [[Date Time]]
 
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* [[Dynamic List]]
 
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* [[External Form]]
 
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* [[File Upload]]
 
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* [[List]]
 
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* [[Numeric]]
 
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* [[Text]]
 
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=== Services ===
 
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* [[Service Examples]]
 
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=== Tasks ===
 
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* [[Letter Task]]
 
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* [[Email Task]]
 
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* [[Note Task]]
 
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== Users ==
 
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Information on how to manage users of Keyfax Inter•View
 
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* [[User Maintenance]]
 
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* [[Business Groups (Contact View Only)]]
 
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* [[Task Groups]]
 
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== Advanced ==
 
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* [[Base Task Templates]]
 
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* [[Location and Uninstall]]
 
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* [[Other Advanced Options]]
 
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== Host Specific Operation ==
 
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=== MIS-AMS ActiveH ===
 
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* [[Databoxes and UDE Mapping]]
 
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* [[Emails]]
 
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* [[Mail Merge Letters]]
 
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* [[Repairs Inspection Task]]
 
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* [[Repairs Interface]]
 
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* [[Actions]]
 
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* [[Populating CallType]]
 
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* [[Populating JobType]]
 
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== Hints, Tips & Best Practices ==
 
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* [[Extracting XML from SeSessionValues]]
 
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* [[Script Performance]]
 
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* [[SQL, XML and Xpath]]
 
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* [[Conditional Databoxes]]
 
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* [[Text Editor]]
 
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== Keyfax Support ==
 
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* [[Support Agreement]]
 
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* [[Report Troubleshooting]]
 
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* [[Clearing Cache]]
 
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=== SQL Server ===
 
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* [[Truncating Logs]]
 
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* [[Database Backup and Maintenance Plans]]
 
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* [[Restoring Live Data to Test]]
 
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=== FAQ ===
 
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* [[General FAQ]]
 
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* [[Installation FAQ]]
 
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* [[Keyfax Online FAQ]]
 
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* [[Image FAQ]]
 
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* [[Upgrading from 4.0 to 4.1 FAQ]]
 
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== Product Release Notes ==
 
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* [[Administrator Tools Release Notes]]
 
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* [[Scripting Engine Release Notes]]
 
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* [[Client Program Release Notes]]
 
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* [[Contact View Release Notes]]
 

Revision as of 15:34, 17 November 2017

__NOTITLE__

Welcome to the Omfax Systems Wiki

This wiki is being developed to replace our current Help Pages and Technical Support pages

About Omfax Systems

Omfax Systems is the leading provider of information solutions for customer service within social housing. We offer a portfolio of innovative products and services that bring unrivalled clarity, consistency and efficiency to the conversation with residents.

Established in 1989, Omfax is known throughout the social housing sector for our Keyfax Inter•View software, our handbooks and guides and eLearning; all created specifically to respond to the communication challenges of social housing organisations, from housing associations to ALMOs.

We help to set a standard for customer service and particularly for quality in call handling in contact centres. We are an independent company dedicated to helping improve communication between landlord and residents. Our people have the knowledge, expertise and, most importantly, the commitment to deliver first class customer service.

Keyfax Inter•View software provides the benchmark for call management systems, enabling contact centres to offer first class service to customers. Using Call Flow Intelligence, Keyfax Inter•View expands advisors' and residents' ability to manage each and every enquiry, increases first call resolution rates, improves the accuracy of call outcomes, and helps reduce the costs of everyday service delivery.


Latest Articles

There are no results for this report.

User Manuals
Development Roadmap


Videos

WIP

Misc and Unsorted


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