Difference between revisions of "Orchard Housing"

Revision as of 11:27, 1 November 2018

General

Orchard Housing supply two housing management systems:

• Orchard Housing GUI (previously Archouse)
• Orchard Housing WEB (previously Archouse Plus)

This page describes the Orchard Housing WEB product, from now on OH . This integration operates via a go-between program. When ready to run a Repair Diagnostic, OH will launch the executable KF_arcHouse.EXE.

The program KF_arcHouse.EXE is a component of the Keyfax Client, Omfax Systems Ltd supports it. Should any error messages carrying KF_arcHouse.exe in the title appear, these should be referred to Omfax Systems Support.

Within OH, it is possible to configure the command-line arguments that are passed to KF_arcHouse.EXE (for further information on how to define these arguments please contact Orchard Information Systems or see the Keyfax System Administration Guide).

Command-Line Arguments

The following arguments can be supplied:

An example call might be:

/UC:MJames /TD:"Harry Smith, 1 The Street, Sometown" /TT:1 /AI:12345AR /CO:CO_001 /FN:"C:\Program Files\Keyfax\Export.xml" /XS:"C:\Program Files\Keyfax\Export.xsl"

Any arguments containing whitespace must be enclosed in quotes.

The configuration page within OH is as follows

These settings will typically be established and maintained by Orchard Housing, however, there are two items worthy of note here:

1. Delete XML File checkbox; to housekeep after each repair is raised, switch this option ON, otherwise you could end up with thousands of files!
2. /FN: Parameter; this is the filename path to which Orchard appends the user id and datetime to make it unique when the workflow work item is created.

Processing

In essence, the program will launch a Keyfax Repair Diagnostic which will delete any existing export XML file. Once complete will it generate a new Export.XML file (using the optional XSLT transformation), then terminate. On detecting the export XML file, OH regains focus and the works order etc is created.

Installation

The KF_arcHouse.exe program is delivered as part of the Keyfax Client Installation (v3.2.0.22 or greater) or Keyfax Administrator Tools version 3.2.0.32 or greater (the latter also deploys the Keyfax Client components). The installation configuration file (KF32install.INI) must contain the following declaration:

HostApplication=arcHouse_Plus

This setting is used for both Archouse Plus and Orchard Housing).

Transformation

The initial implementation performs the following transformation:

• FaultText 1,50 is moved to FaultDescription1
• FaultText 51,50 is moved to FaultDescription2
• FaultText 101,150 is moved to FaultExtendedText
• Only output 1st Fault will accumulate Repair and Advice nodes from all Faults
• Job descriptions for all faults concatenated in FaultDescription1, 2 and FaultExtendedText

Ensure that the target folder used for creating the Export XML is exclusive to each user and has Write permissions.

Screenshots

Note that this describes earlier versions of Orchard Housing. For versions since and including 2010A07_18, click here.

Figure 1 - Login Page

Figure 2 - Select 'New Contact'

Figure 3 - Select Case type of 'Omfax Repair' then enter an address to lookup

Figure 4 - Select 'No' then choose Integration Type of 'KEYFAX'

Figure 5 - Click 'New Repair'

Figure 6 - On return details are populated as below

Accessing Configuration Details

The Keyfax Link page inside Orchard Housing contains all the parameters that govern the way the Keyfax integration works.

Please do not modify any configuration parameters without the approval of Orchard Housing and/or Omfax Systems representatives.

To access this page, you need to log on to Orchard Housing then go to the Maintenance Launchpad button and choose Entity Data:

Select the Entity Add Repair XML System:

Select the Search button and you should see two results. Select the Keyfax Link and then the Enquiry button:

You will then see the form below:

If you are having problems launching Keyfax, try changing the /DB: (DeBug) setting to '1' and making it Active (no start/end delimiters are required). This enables debugging which will cause a number of message boxes to appear in the process leading up to the displaying of the Keyfax pop-up window (it will be useful to note or screengrab these messages for support purposes). If no message boxes appear, either the Keyfax Client is not installed or there is a problem on the host system. 

By setting the /DB: parameter to '2', this will output trace messages to a file named c:\program files (x86)\Keyfax\DEBUG.LOG

Orchard Housing Version 2010A07_18

There are differences between this and earlier versions of browser-based Orchard Housing. The screenshots below describe how to navigate through to calling Keyfax and handling the results.

Double click on New Contact:

Click the magnifying glass next to the Case Type option then chose Repairs Optitime:

Enter an address:

Double click the address required:

Click Create case and Contact:

Select Telephone and No to Communal Repair:

Click Launch Keyfax

On return from Keyfax, click Retrieve Keyfax Data and this will populate fields accordingly.

Launching Keyfax

Login Page

Select 'New Contact'

Select Case type of 'Omfax Repair' then enter an address to lookup

Select ‘No’ then choose Integration Type of 'KEYFAX'

Click 'New Repair'

On return, details are populated as below

Known Issues